SmallBizGenius Analysis
Xometry offers custom manufacturing services and high-quality parts for small businesses, with fast turnaround and competitive prices.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
8.5/10Reviewers consistently praise the high quality of parts produced by Xometry, noting that the finished products match their designs and specifications exactly. Many highlight the precision and attention to detail in Xometry's manufacturing.
58 reviews mention thisPricing & Value
7.5/10Customers report that Xometry offers competitive pricing, especially for small-batch and prototype orders. Several reviewers note that Xometry's prices are lower than those of similar providers, making it a cost-effective solution for their manufacturing needs.
42 reviews mention thisShipping & Delivery
8.0/10Many reviewers highlight Xometry's fast shipping times, with several orders arriving earlier than the initial delivery estimate. Customers appreciate the company's transparent communication and proactive updates throughout the manufacturing and shipping process.
36 reviews mention thisCustomer Service
7.5/10Reviewers generally praise Xometry's customer service, noting that the team is responsive, knowledgeable, and helpful in addressing any questions or concerns. A few isolated complaints about communication issues have been noted, but these appear to be exceptions.
24 reviews mention thisPros & Cons
What Customers Love
"The parts I ordered were of excellent quality and at a very reasonable price. I was also impressed with the fast turnaround from proposal to delivery."
"I have not found an easier way to get smaller jobs completed for our needs. From laser cut sheetmetal to 3D printing, the pricing was reasonable and the job was done even faster than promised."
"Very prompt service and delivery. Parts arrived sooner than expected."
"The quoting process was made simple and fast by being able to load the step file and instantly receive different pricing options."
"Excellent communication. Responsible timelines and delivery!"
Common Complaints
"No, no, no, no, no. BAIT AND SWITCH. Second order, identical to first (two months prior), was nearly double the price. Eager customer service clerk assured me I'd selected different materials. No, I didn't."
"No, no, no, no, no. BAIT AND SWITCH. Second order, identical to first (two months prior), was nearly double the price."
Common Questions About Xometry
Answers derived from customer review patterns
Is Xometry legit and trustworthy?
Based on 96 Trustpilot reviews, Xometry appears to be a legitimate and trustworthy custom manufacturing partner for small businesses. The vast majority of reviewers praise Xometry's high-quality parts, fast delivery, and responsive customer service, indicating that the company is a reliable choice for sourcing custom components and prototypes.
Based on 96 reviewsDoes Xometry have good customer service?
Overall, Xometry's customer service receives positive reviews from small business customers. Many reviewers highlight the company's responsive communication, helpful guidance, and ability to address any issues that arise. While a few isolated complaints about communication breakdowns have been noted, the overwhelming sentiment is that Xometry provides a high level of customer support.
Based on 24 reviewsIs Xometry worth it for small businesses?
Based on the reviews, Xometry appears to be a strong choice for small businesses seeking custom manufacturing services. Reviewers consistently praise the company's competitive pricing, fast turnaround, and high-quality parts, making it a cost-effective solution for sourcing prototypes, small-batch production, and specialized components. The user-friendly platform and responsive customer service also contribute to Xometry's appeal for small and medium-sized enterprises.
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